Last updated: 18 August 2026. FitQuest is operated by RETHYN LTD.

30-day money-back guarantee

New accounts get 14 days of full access free, with no card required, so you can try everything before paying anything. You only pay if you choose a Quest Pass. If you are still not happy after your first payment, you can request a full refund within 30 days of the order date.

How to request a refund

Email us at hello@fitquestxp.co.uk with your order email or receipt, or contact us through the app's support channel. We will refund the payment through Stripe, our payment processor, and it lands back on your card in a few working days.

Cancelling

You can cancel at any time from the Billing section of your Hero sheet. Cancelling stops future renewals and you keep full access until the end of the period you have already paid for.

Need help? Email us at hello@fitquestxp.co.uk.